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Shopping Information
What are your shipping options?
We offer standard and express shipping across various regions. Standard shipping typically takes 5-7 business days, while express options deliver in 2-3 business days.
How much does shipping cost?
Shipping costs vary by location and order size. We offer free shipping on orders over $30, and rates for smaller orders are calculated at checkout.
Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email so you can follow its progress in real time.
Do you ship internationally?
We currently ship within the United States and select international markets. Please check our shipping policy on our website for details on eligible countries.
What should I do if my package hasn’t arrived?
If your order hasn’t arrived within the expected delivery window, please contact our support team with your tracking number, and we’ll work with the carrier to resolve the issue.
Printing FAQs
What printing methods do you use?
We use high-quality screen printing and digital direct-to-garment (DTG) techniques to ensure vibrant, durable prints on every design.
Can I see a sample of your print quality?
Absolutely! Visit our “Gallery” page for close-up images of our work, showcasing the quality and detail of our prints on various apparel.
How do you ensure color accuracy?
We use professional-grade equipment and carefully calibrated color profiles to match your design’s colors as closely as possible. Proofs are available upon request for bulk orders.
Are your printing methods eco-friendly?
Yes, we strive to use sustainable practices, including eco-friendly inks and materials, to minimize our environmental footprint while still delivering top-notch quality.
What is "package tracking" in my orders?
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Payment FAQs
What payment methods do you accept?
We accept major credit cards, PayPal, and several other secure online payment options to make checkout easy and safe.
Is my payment information secure?
Absolutely. We use industry-standard encryption and a secure payment gateway to protect all transactions and your personal information.
Can I pay using multiple methods?
Currently, orders can only be paid using one payment method per transaction. If you need to split payments, please contact our support team for assistance.
Do you offer financing or installment plans?
At this time, we do not offer financing options. However, we are always exploring new ways to make our products more accessible.
What do I do if my payment is declined?
If your payment is declined, please double-check your billing details and try again. If the issue persists, contact your bank or our support team for further assistance.
Rights & Ownership FAQs
Who owns the rights to my custom design?
Once you submit your design, you retain full ownership of your artwork. Our services simply produce the apparel based on your design.
Can I use a copyrighted image on my t-shirt?
We recommend using original artwork or images you have permission to use. Unauthorized copyrighted material may lead to legal issues.
Do you offer design support or revisions?
Yes, we offer consultation and minor revisions to help you achieve the perfect design before printing. Major redesigns may incur additional charges.
What happens if my design is rejected?
In the rare event that your design violates our guidelines or copyright laws, we’ll notify you with suggestions for revision. We strive for open communication to avoid any issues.
Can I get a refund if there’s a rights dispute with my design?
Refunds for rights disputes are handled on a case-by-case basis. We encourage customers to ensure they have the proper rights before submitting a design to avoid complications.
